Refund policy

The 14 day Inspection period

Use the Warranty information below to see if any found defects are covered. If during the Inspection Period (within 14 days of receipt of the Goods), the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of the order, or ask you to return the order, within a further 14 days. If we can establish there is a  fault, we will in consultation with you: Replace the Goods; or Repair the Goods; or Provide you with a full refund for those defective Goods.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if you purchase Goods from us via our catalogue or on the Site and you are a UK/EU consumer, you are able to cancel your order with us for any reason or no reason at all within fourteen (14) days following receipt of your Goods by providing us with notice. Your rights of cancellation are in addition to your other rights of cancellation set out in these Conditions. Goods should be returned to us as soon as reasonably practicable but in no event later than fourteen (14) days after your notification to us that you wish to cancel your order.

Defects

If your item is defective, we will do our best to get you back on your wheels! If you believe something is defective with your product, but you are not entirely sure what the issue is, contact us so we can run you through a few steps to help solve your problem. At times, issues are small and fixable with a few quick adjustments.

On skateboards, if all four wheels do not touch the ground on your new board you will first need to check your truck tightness, and check for uneven or damaged bushings. This is a common problem. Rarely, a deck may be warped, in which case it will need returning in unused condition.

Returns and refunds in the case of Shortages, damage and order errors

If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 14 days of receipt of your delivery (the "Inspection Period"), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. This is best done by contacting us for a shipping label. Where we accept that there has been damage in transit, a shortage or an error in the Goods dispatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible, or organise a refund.  After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this clause will be rejected by us.
 

WARRANTIES

Manufacturers provide limited warranties for sports equipment. Some examples are below. Warranties will vary from manufacturer to manufacturer. All are void if products are modified in any way. Even dropping a scooter is deemed as misuse - so successful manufacturer warranty claims tend to be limited to manufacturing defects only. We will return an item to the manufacturer on your behalf. However we cannot guarantee results. Proof of purchase from Skatenotbored must be provided. Please contact us at https://skatenotbored.com Tel 01202 916411 with any issues.

STUNT SCOOTERS

DECKS Usually covered by a 3 months manufacturer's warranty.

This will cover: Snapping or visible cracking of the deck. Visible paint or finish defects out of the box. Function of the deck.

This will not cover

Any damage caused by misuse or abuse to the deck. (Grinding Unwaxed Surfaces such as curbs or ledges). Scratching, fading of paint or anodising over time, therefore decks which have been discounted due to age or shop damage, will not be covered. Damage to the headset cups due to incorrect installation. Modifications to any part of the deck. Apparent external damage or wilful damage, misuse or incorrect installation. Please note: Decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constantly jumping to flat and make all attempts to land smoothly, minimising the shock to the deck. 

Skateboard and scooter decks are prone to failure due to the nature of the use, it’s a by-product of the sport. Decks are constantly put under extreme pressures and grinded on extensively which can weaken the product over time. 

TRUCKS

These are generally guaranteed against manufacturer defects in workmanship or materials, for their ‘usable lifetime’ to the original owner. A ‘usable lifetime’ is defined by the exposure of the steel axle. Once you have ground through exposing any of the steel axle, your truck’s design has been altered beyond a warrantable condition. The warranty covers bent axles and manufacturer defects but does not cover trucks that have been abused or run over.

WHEELS Usually covered by a 90 day manufacturer’s warranty.

This will cover: De-hubbing of the PU tire from the wheel core. Warping or deformation of the hub bearing housing. Extreme chunking of the PU due to manufacturer error. This will not cover : Wheel bearings. Apparent external damage or wilful damage, misuse or incorrect installation. Standard wear and tear from daily use. Damaged caused by grinding.

HANDLING AND STORAGE

Your scooter or skateboard  can break and loose all warranty cover if you let it fall or if you throw it or leap on it hard. Throwing your skateboard or scooter voids all warranties. Repeating the same tricks over and over will cause uneven wear and damage. Dry all parts carefully if it gets wet, store in a dry place, and avoid extremes of temperature.

HANDLEBARS

Handlebars will break or bend if you drop your scooter, let it fall to the ground, or if you lean or hang on the bars when landing. Throwing your scooter voids all warranties. Try to buy the right bars from the start, handlebars which have had after-market slits or cuts, not matter how nicely done, are not covered by warranty. Handlebars must be fitted correctly with at least 4cm of fork inside the bar. The correct clamp for the bar material must be in place, and should cover all of the straight part of the slit.

TITANIUM BARS Usually covered by a 30 day manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover : If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation. Titanium bars are a light-weight specialised product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

ALUMINIUM BARS Usually covered by a 30 day manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover :If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation. Aluminium bars are a light-weight product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

CHROMOLY BARS Usually covered by a 90 day manufacturer’s warranty. This will cover: Bending or breaking of bars. Snapping of top Bar Compression. This will not cover : If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Snapping of Bar Compression due to poor construction/Loose bolts. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation.

FORKS Usually covered by a 90 day manufacturer’s warranty. This will cover: Breaking or bending (excluding the axle). This will not cover : Breaking or bending of the axle. Misuse or poor set up. Any modifications to the fork. Apparent external damage or wilful damage, misuse or incorrect installation.

CLAMPS Usually covered by a 90 day manufacturer’s warranty. This will cover: Breaking or clamp body. This will not cover : Cross threading the bolts. Snapping bolts. Stripping of the bolt heads by using rounded-off Allen keys. Scratching of paint or anodizing. Apparent external damage or wilful damage, misuse or incorrect installation. Clamps and handlebars have to be appropriately matched for design and material.

BRAKES: Usually covered by a 30 day manufacturer’s warranty. This will cover: Snapping or Cracking of the Brakes Structure. This will not cover : Cross threading or rounded bolts. Snapping bolts. General Wear of Nylon from braking. Wear from Excessive force from incorrect installation.

NYLON REPLACEABLE DECK ENDS  Usually covered by a 30 day manufacturer’s warranty. This will cover: Snapping of the overall structure. This will not cover : General Wear from Grinding. Dented or Miss-shaped Edges. Rounded Axle Nut locking system. Wear from Excessive force from incorrect installation.

EXCLUSIONS Grip Tape, Grips, Headsets and Bearings are consumable products and are not covered under warranty unless received in a non-functioning or defective state. These have a standard statutory life expectancy of a minimum 14 days from purchase. If any of the above products “fail” within 14 days, the manufacturer will usually agree to replace the product. 

SKATEBOARDS COMPLETE SKATEBOARDS  Usually covered by a 6 months manufacturers warranty. This will not cover:  Normal wear and tear in the form of: Tail or nose wear from dragging your skateboard. Damage due to impact on curbs or other objects. Damage from extreme temperature changes, water, or moisture. Warping as a result of exposure to heat, snow, rain, or immersion in water. Edges chipping or cracks from impact to foreign objects. Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your skateboard. Breaks due to: User error in assembly of your skateboard or components. High impact tricks. Any sort of intentional breakage. Physically modifying your skateboard (chopping, drilling, etc.). Grip tape replacement or repair.

PROTECTION HELMETS Usually covered by a 180 day manufacturer’s warranty. The impact absorbing material called EPS (Expanded Polystyrene). It is designed to compress, break and crack upon major impact, so your head doesn't! Your helmet is not designed to withstand multiple serious impacts and you MUST replace your helmet after one serious impact. Although the helmet exterior may look perfectly fine from the outside the EPS structure may be compromised following a heavy impact. Please replace your helmet after a heavy impact for your own safety. This will cover: Manufacturing defect. This will not cover : Damaged caused by use.

PADS Usually covered by a 90 day manufacturer’s warranty. This will cover: Manufacturing defect. This will not cover : Damaged caused by use. 

Returns

In addition to our warranty terms, the following situations are not accepted for return:

Breakage due to

Wear

Improper installation of accessories

Improper foot positioning when landing high impact tricks

Intentional breakage

We allow our customers to start a return within 14 days, and complete a return within a further 14 days, of the product receipt for a refund or an exchange for defective items, or as part of your cooling-off period if you change your mind. Customers are asked to check for defects before using items and must not use the product if returning it. Items cannot be returned in a used condition, and must arrive undamaged. To initiate a return please contact us. All products being returned need to be in a new, unused and unmarked condition. No refund will be issued if a product is returned without authorisation. Your refund will include outward delivery charges.

Customers are responsible for all return shipping charges and insurances associated with returning their item. If we accept a return and we are replacing a faulty item for you, we will pay the shipping for the replacement item.   

How to return goods

Contact us or initiate a return request on the website. For changes of mind and cancellations, you are liable for the cost of the return postage and postage insurance. Goods should be returned unused, undamaged and in their original packaging.

For defects, shortages or good damaged in transit, please contact us with photographs of the issues on your unused product within 14 days of receipt. If we are satisfied that shortage, transit damage or defect apply – we will pay for the return and supply shipping labels for you.  

In all cases where the Goods are returned, they must be returned in their original packaging and you must quote order date and number. Please include a copy of the delivery note and a note describing the problem in with the returned Goods.

For collected and direct purchases, please check the goods before leaving the shop. Goods may be returned to the shop with your receipt, within 14 days of purchase, for a refund or replacement, if unused and undamaged.

Where to Return Goods

All Goods should be returned to Skatenotbored, 1 Designer House, Anglebury Business Park, Sandford Lane, Wareham, Dorset BH20 4DY, UK. The contact telephone number is 01202 916411 Email : skatenotbored@gmx.com

Refunds for change of mind or cancellation

Goods may be returned through cancellation, not fitting or change of mind and you wil be refunded. A deduction to your refund will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. We will refund the amount you paid for the item and the original postage paid, less any above deduction, when we receive and check the Goods.

If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation set out in these Conditions, cancellation of your order or the return of any Goods (which are not subject to Clauses 7.1 and 7.2 above) may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf.