Terms & Conditions
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ensure invoices, receipts and confirmations reach you first time: skatenotbored@gmx.com
When you buy from us, our friendly staff will gather items from the shop for you, and package them ready for your delivery or collection. No warehousing to be seen here. A proper independent physical shop, with real products on display and hand picked for you. Original packaging is not always guaranteed. Your items come from a real shop where customers roam, If we go to pick your item and it has shop damage, we will offer you a discounted price before sending, paying a refund for the difference, or you may change your mind and have your payment refunded, or chose to order in a fresher product with a little lead time.
SAFETY WARNING AND DISCLAIMERS
Our skateboards and scooters are sports equipment,
not toys.
SKATEBOARDING, SCOOTING, SKATING AND BIKING ARE
DANGEROUS.
Research your body size, foot size, body weight and
riding style to ensure you choose a product or accessories suitable for you and
your set up.
Only use your equipment for its intended use.
Always check your equipment for damaged or loose
components before riding.
Do not ride a skateboard if you are experiencing
wheel-bite.
Wear a helmet and protective pads.
Ride within your ability.
Skatenotbored and their owner company accept no
liability for injury caused during use of products.
For safety tips visit :
http://www.skateboardsafety.org
Terms and Conditions for price, payment,
collection, shipping, setting up and use of equipment, returns and gift
vouchers
Ordering and Price
Place orders on this website for payment at
checkout by Paypal or Card, or select BACS payment for an invoice which will
have BACS or Paypal / Paypal with Card options.
You may also order by email - we will send an
invoice which may be paid by BACS transfer or Paypal.
Goods are only shipped after cleared payment. We do
not offer credit terms.
Checkout will add 20% VAT for UK and Northern
Ireland customers. Europe and the rest of the world will have no taxes added at
checkout. Customers outside of the UK must pay the import duty and tax
for any purchases or replacements, or their item may not clear customs.
Customers who do not pay import duties or taxes may find that their item is
returned to us, at our expense, or disposed of by customs or courier company.
In either case, no refund will be issued.
Delivery charge is £4.99 including VAT
Please order carefully. Products are either posted
out - we charge £4.99 including VAT at checkout for each basket requiring
delivery.
Shipping and
Collection
Please order carefully.
Products are either posted out - we charge £4.99
including VAT at checkout for each basket requiring delivery,
Collection after payment without postage paid is only
from 1 Designer House, Sandford Lane Industrial Estate, Wareham, Dorset.
BH20 4DY +44(0)1202 916411 email skatenotbored@gmx.com.
We will text when your items are ready for
collection, or email if no mobile number is made available.
Uncollected goods will be returned to the
store after 7 days and you will be refunded. Goods may be held for you to
collect after 7 days with prior arrangement only. Call 01202 916411, or
email skatenotbored@gmx.com to organise.
Items ordered in error without postage paid can
only be posted out if you request and pay an invoice for £5.19 (including VAT)
to cover postage and the additional merchant fee.
For items ordered on the website and checked out
with postage in that one transaction, we will provide delivery with a reputable
courier or postal service for the charge of £4.99 including VAT and will
provide delivery details. Delivery in the UK is usually within 3 working days
of order. Delivery elsewhere requires a quote and invoice and is usually within
7 working days, subject to customs clearance. Customers outside of the UK
must pay the import duty and tax for any purchases or replacements, or their item
may not clear customs. Customers who do not pay import duties or taxes may find
that their item is returned to us, at our expense, or disposed of by customs or
courier company. In either case, no refund will be issued.
Customers may visit the shop for purchases.
Checking and Setting up your ride
Before riding, take the time to learn how the
components of your ride should be set up and checked.
Always check for correctly fastened components and
damage.
Do not ride equipment with loose, broken or cracked
components.
Make sure any grip tape is secure.
Make sure equipment is suitable for your size
and weight. Set up your equipment to suit your weight and ensure the correct
function is checked. On skateboards, check for wheel-bite and eliminate
it. Wheel-bite is when the wheels rub against the underside of the deck
when leaning - it can stop your board and cause you to fall. Wheel-bite can
happen if your trucks are too loose. You might choose to fit harder bushings.
You might want to fit riser pads. If riser pads are added, make sure your bolts
are long enough to fit correctly.
Wheels and bearings
Bearings can be gently removed using a bearing
press tool. Do not hit the bearings to remove them – you will damage them. New
bearings will be coated with a thick and sticky factory grease. Learn how to
clean your bearings and apply speed cream, and do this whenever needed.
When you refit a wheel, ensure you have learned the
correct procedure and you have the necessary components. On scooters use thread
locker and tighten the screws thoroughly. On skateboards do up the wheel nut to
full tightness and then ease of a quarter of a turn at a time only, until your
wheel spins fast. Make sure you can see threaded bar protruding at least 3mm
through your wheel nut, and that the nylon locking mechanism of your nut is
stopping the nuts from undoing during use. Wheel nuts must be replaced if the
nylon inside is wearing out.
Squeaking when riding or turning on a skateboard
This is perfectly normal. The squeaking usually
comes from the pivot cup in your trucks. It is the insert in between the hangar
and the baseplate. Quick fixes for the squeak can be; cleaning the pivot cup,
or inserting a small amount of paraffin wax shavings, or soap into the pivot
cup – this reduces the friction and can stop the squeak.
The 14 day Inspection period
Use the Warranty information below to see if any
found defects are covered. If during the Inspection Period (within 14 days of
receipt of the Goods), the Goods are found to be defective, you must inform us
within the Inspection Period of such defect. We will arrange for collection of
such Goods or ask you to return the Goods to us at our cost and once we have
checked that the Goods are faulty, we will in consultation with you: Replace
the Goods; or Repair the Goods; or Provide you with a full refund for those
defective Goods.
Under the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 if you purchase Goods
from us via our catalogue or on the Site and you are a UK/EU consumer, you are
able to cancel your order with us for any reason or no reason at all within
fourteen (14) days following receipt of your Goods by providing us with notice.
Your rights of cancellation are in addition to your other rights of
cancellation set out in these Conditions. Goods should be returned to us as
soon as reasonably practicable but in no event later than fourteen (14) days
after your notification to us that you wish to cancel your order.
Defects
If your item is defective, we will do our best to
get you back on your wheels! If you believe something is defective with your
product, but you are not entirely sure what the issue is, contact us so we can
run you through a few steps to help solve your problem. At times, issues are
small and fixable with a few quick adjustments.
On skateboards, if all four wheels do not touch the
ground on your new board you will first need to check your truck tightness, and
check for uneven or damaged bushings. This is a common problem. Rarely, a deck
may be warped, in which case it will need returning in unused condition.
Returns and refunds in the case of Shortages,
damage and order errors
If there are shortages or damages to the Goods you
receive which have occurred whilst in transit, or there is any other error with
your order (such as you have received the wrong product), you must notify us
within 14 days of receipt of your delivery (the "Inspection Period"),
giving us full details of any such shortages, damages or errors with the Goods
or your order. You must promptly return any damaged Goods or Goods received in
error to us together with all packaging. We will reimburse you for the postage
costs incurred in returning such Goods. This is best done by contacting us for
a shipping label. Where we accept that there has been damage in transit, a
shortage or an error in the Goods dispatched, we shall make up any shortfall,
error or damage to your order free of charge as soon as reasonably possible, or
organise a refund. After the Inspection Period has expired, you will be
deemed to have accepted the Goods and any attempt to return the Goods after
this time pursuant to this clause will be rejected by us.
WARRANTies
Manufacturers provide limited warranties for sports equipment. Some examples are below. Warranties will vary from manufacturer to manufacturer. All are void if products are modified in any way. Even dropping a scooter is deemed as misuse - so successful manufacturer warranty claims tend to be limited to manufacturing defects only. We will return an item to the manufacturer on your behalf. However we cannot guarantee results. Proof of purchase from Skatenotbored must be provided. Please contact us at https://skatenotbored.com Tel 01202 916411 with any issues.
STUNT
SCOOTERS
DECKS Usually covered by a 3 months manufacturer's warranty.
This will cover: Snapping or
visible cracking of the deck. Visible paint of finish defects out of the box.
Function of the deck.
This will not cover
Any damage caused by misuse or
abuse to the deck. (Grinding Unwaxed Surfaces such as curbs or ledges).
Scratching, fading of paint or anodising over time. Damage to the headset
cups due to incorrect installation. Modifications to any part of the deck.
Apparent external damage or wilful damage, misuse or incorrect
installation. Please note: Scooter decks are subject to
extreme pressures and stress. To increase the life expectancy of your deck,
avoid constantly jumping to flat and make all attempts to land smoothly,
minimising the shock to the deck.
All Scooter decks are prone to
failure due to the nature of the use, it’s a by-product of the sport. Decks are
constantly put under extreme pressures and grinded on extensively
which can weaken the product over time.
WHEELS Usually covered by a 90 day
manufacturer’s warranty.
This will cover: De-hubbing of
the PU tire from the wheel core. Warping or deformation of the hub bearing
housing. Extreme chunking of the PU due to manufacturer error. This will not cover
: Wheel bearings. Apparent external damage or wilful damage, misuse
or incorrect installation. Standard wear and tear from daily use. Damaged
caused by grinding.
TITANIUM BARS Usually covered by a 30 day manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover : If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation. Titanium bars are a light-weight specialised product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.
ALuMINIUM BARS Usually covered by a 30 day
manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover
:If bars have less then 40mm of fork tube inside the bars. If you modify or cut
your bars. Scratching or chipping of paint. Misuse of your bars. Bending or
cracking due to misuse or poor landing. Apparent external damage or wilful
damage, misuse or incorrect installation. Aluminium bars are a
light-weight product for use by smooth and proficient riders. Landing
incorrectly, throwing bars from any height or dropping will damage the bars.
This is not covered by the warranty.
CHROMOLY BARS Usually covered by a 90 day
manufacturer’s warranty. This will cover: Bending or breaking of bars. Snapping of top Bar
Compression. This will not cover : If bars have less
then 40mm of fork tube inside the bars. If you modify or cut your bars.
Scratching or chipping of paint. Misuse of your bars. Snapping of Bar
Compression due to poor construction/Loose bolts. Bending or cracking due
to misuse or poor landing. Apparent external damage or wilful damage, misuse or
incorrect installation.
FORKS Usually covered by a 90 day
manufacturer’s warranty. This will cover: Breaking or bending (excluding the axle). This
will not cover : Breaking or bending of the axle.
Misuse or poor set up. Any modifications to the fork. Apparent external damage
or wilful damage, misuse or incorrect installation.
CLAMPS Usually covered by a 90 day
manufacturer’s warranty. This will cover: Breaking or clamp body. This will not cover
: Cross threading the bolts. Snapping bolts. Stripping of the bolt heads by
using rounded-off Allen keys. Scratching of paint or anodizing. Apparent
external damage or wilful damage, misuse or incorrect installation.
BRAKES: Usually covered by a 30 day
manufacturer’s warranty. This will cover: Snapping or Cracking of the Brakes Structure. This
will not cover : Cross threading or rounded bolts.
Snapping bolts. General Wear of Nylon from braking. Wear from Excessive force
from incorrect installation.
NYLON REPLACEABLE DECK
ENDS Usually covered by a 30 day manufacturer’s warranty. This will cover: Snapping of the
overall structure. This will not cover : General Wear
from Grinding. Dented or Miss-shaped Edges. Rounded Axle Nut locking system.
Wear from Excessive force from incorrect installation.
EXCLUSIONS Grip Tape, Grips, Headsets and
Bearings are consumable products and are not covered under warranty unless
received in a non-functioning or defective state. These have a standard
statutory life expectancy of a minimum 14 days from purchase. If any of the
above products “fail” within 14 days, the manufacturer will usually agree to
replace the product.
SKATEBOARDS - COMPLETE
SKATEBOARDS, DECKS, TRUCKS AND WHEELS Usually covered by a
6 months manufacturers warranty. This will not cover: Normal
wear and tear in the form of: Tail or nose wear from dragging your
skateboard. Damage due to impact on curbs or other objects. Damage from extreme
temperature changes, water, or moisture. Warping as a result of exposure to
heat, snow, rain, or immersion in water. Edges chipping or cracks from impact
to foreign objects. Stress cracks in the surface plies that are not deemed to
be defects and do not affect the structural integrity of your skateboard. Breaks
due to: User error in assembly of your skateboard or components. High
impact tricks. Any sort of intentional breakage. Physically modifying your
skateboard (chopping, drilling, etc.). Grip tape replacement or repair.
PROTECTION HELMETS Usually covered by a 180 day manufacturer’s warranty. The impact absorbing material called EPS (Expanded Polystyrene). It is designed to compress, break and crack upon major impact, so your head doesn't! Your helmet is not designed to withstand multiple serious impacts and you MUST replace your helmet after one serious impact. Although the helmet exterior may look perfectly fine from the outside the EPS structure may be compromised following a heavy impact. Please replace your helmet after a heavy impact for your own safety. This will cover: Manufacturing defect. This will not cover : Damage caused by use.
PADS Usually covered by a 90 day
manufacturer’s warranty. This will cover: Manufacturing defect. This will not cover
: Damaged caused by use.
Returns
In addition to our warranty terms, the following
situations are not accepted for return:
Breakage due to
Wear
Improper installation of accessories
Improper foot positioning when landing high impact
tricks
Intentional breakage
We allow our customers to start a return within 14
days, and complete a return within a further 14 days, of the product receipt
for a refund or an exchange for defective items, or as part of your cooling-off
period if you change your mind. Customers are asked to check for defects before
using items and must not use the product if returning it. Items cannot be
returned in a used condition, and must arrive undamaged. Once a skateboard has
been assembled, its parts cannot be returned or exchanged. To initiate a return
please contact us. All products being returned need to be in a new and unused
condition. No refund will be issued if a product is returned without
authorisation. Your refund will include outward delivery charges, but not
import duty or taxes.
Customers are responsible for all return shipping
charges and insurances associated with returning their item. If we accept a
return and we are replacing a faulty item for you, we will pay the shipping for
the replacement item. Customers outside of the UK must pay the import
duty and tax for any replacements, or their item may not clear customs.
Customers who do not pay import duties or taxes may find that their item is
returned to us, at our expense, or disposed of by customs or courier company. In
either case, no refund will be issued.
How to return goods
Contact us or initiate a return request on the
website. For changes of mind and cancellations, you are liable for the cost of
the return postage and postage insurance. Goods should be returned unused,
undamaged and in their original packaging.
For defects, shortages or good damaged in transit,
please contact us with photographs of the issues on your unused product within
14 days of receipt. If we are satisfied that shortage, transit damage or defect
apply – we will pay for the return and supply shipping labels for you.
In all cases where the Goods are returned, they
must be returned in their original packaging and you must quote the delivery
note number. Please include a copy of the delivery note and a note describing
the problem in with the returned Goods.
For click & collect and direct purchases,
please check the goods before leaving the shop. Goods may be returned to the
shop with your receipt, within 14 days of purchase, for a refund or
replacement, if unused and undamaged.
Where to Return Goods
All Goods should be returned to Skatenotbored, 1
Designer House, Sandford Lane, Wareham, Dorset BH20 4DY, UK. The contact
telephone number is (+44)01202916411 Email : skatenotbored@gmx.com
Refunds for change of mind or cancellation
Goods may be returned through
cancellation, not fitting or change of mind and you wil be refunded. A deduction to your refund will be made if the
value of the goods has been reduced as a result of you handling the goods more
than was necessary. The extent to which you can handle the goods is the same as
it would be if you were assessing them in a shop. We will refund the amount you
paid for the item and the original postage paid, less any above deduction, when
we receive and check the Goods or you providing proof of the unused and
undamaged return of the Goods to us.
If you purchase Goods from us
acting in the course of business the above rights of cancellation do not apply
to you. In this event and subject to your other rights of cancellation set out
in these Conditions, cancellation of your order or the return of any Goods
(which are not subject to Clauses 7.1 and 7.2 above) may only be accepted after
prior agreement with us. On no account can cancellation be accepted for items
ordered specially by us on your behalf.
Gift Vouchers
Gift vouchers will expire after 3 years. Refunds
for unwanted gift vouchers can be issued to the original purchaser only. Gift
voucher use will be documented on the paid invoice and as for usual forms of
payment we will keep an accounting record of gift voucher use. Gift vouchers
can only be refunded, or used to purchase on this site; they may not be not be
exchanged for money or equivalent. If you want to use part of a gift voucher,
contact us for assistance.
We reserve the right to review these Terms and
Conditions at any time.
By proceeding with an order from our website, or in
store, you are agreeing to these Terms and Conditions.